Contact information

Contact Us

We're here to help you and your furry companion! At PAWSLYQQ, we value every customer and are dedicated to providing the best support for our smart GPS dog collars and pet safety products. Whether you have a question about your order, need help setting up your collar, want shipping information, or are curious about our latest pet safety innovations, our friendly team is ready to assist.
We understand that when it comes to your pet's safety, you need answers you can trust — and you need them fast. That's why our knowledgeable support team is trained to help with everything from setup troubleshooting to product recommendations, all with genuine care for you and your dog.

Get In Touch

  • Operator: PAWSLYQQ Pet Products LLC
  • Email: support@pawslyqq.com (We aim to respond to all inquiries within 24 hours on business days.)
  • Phone: (916) 990-7712
  • Business Address: 2432 Camino Park Ct Apt 5, Carmichael, California 95608

Business Hours

Our customer support team operates from Carmichael, California. Please note our operating hours:
  • Monday - Friday: 9:00 AM – 5:00 PM (Pacific Time / PT)
  • Saturday - Sunday: Closed
Customer Note: Any inquiries sent during the weekend or public holidays will be handled as a priority on the following business day. For urgent matters regarding your order or pet safety, please mark your email as "URGENT" in the subject line and we will prioritize your request.

Quick Help

  • Order Tracking: Please include your order number in your email for faster service. You can also track your shipment directly through the link in your shipping confirmation email.
  • Shipping: We offer Free Domestic Shipping on all GPS dog collar orders across the United States. Most orders arrive within 3-5 business days.
  • Returns: For instructions on returns, please visit our 14-day Return & Refund Policy page.
  • Setup Help: Need help setting up your PAWSLYQQ GPS collar? Visit our FAQ page or email us with your order number for step-by-step guidance.
  • Secure Payment: All transactions are securely processed in USD through Shopify Payments.