Shipping policy

Shipping Policy

Last updated: May 30, 2026
This Shipping Policy applies to all purchases made on pawslyqq.com and outlines our fulfillment and delivery practices for our smart GPS dog collars and pet accessories. We are committed to getting your order to you quickly, safely, and in perfect condition.

Order Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and public holidays). "Processing time" refers to the period from order confirmation to the moment the shipment is dispatched from our fulfillment facility. During peak seasons or promotional periods, processing may take slightly longer, but we always strive to ship your order as quickly as possible.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your package has been dispatched.

Shipping Time & Delivery Estimates

We fulfill orders domestically within the United States to ensure efficient and safe delivery for our pet products.
  • Shipping Origin: All orders are shipped from our specialized fulfillment warehouse located in California, United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time is 3 to 5 business days for most US destinations.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 4 to 7 business days.
Please note that delivery times are estimates and may vary slightly based on your location, weather conditions, and carrier processing.

Shipping Cost

We offer Free Shipping on all orders across the United States. No handling or delivery fees apply. There is no minimum purchase required — every PAWSLYQQ order qualifies for free standard shipping.
For customers who need their order faster, expedited shipping options may be available at checkout for an additional fee.

Tax Information

  • Sales Tax: Since we ship domestically within the United States, no customs duties apply. However, applicable Sales Tax will be calculated at checkout based on your shipping destination and California state tax laws. Tax rates vary by county and are automatically calculated during the checkout process.

Shipping Locations

We currently ship exclusively to the United States, including all 50 states and APO/FPO addresses. If your destination is not listed at checkout, please contact us for further assistance and we will do our best to accommodate your request.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number and a link to track your package. You can track your shipment status through the link provided in the email or directly on our website by entering your order number and email address.
We recommend monitoring your tracking information for delivery updates. If you notice any unusual delays or issues with your shipment, please contact our support team immediately.

Delays

Delivery times are estimates and may vary due to external factors such as weather disruptions, carrier delays, holiday periods, or unforeseen circumstances beyond our control. We appreciate your understanding in the event of any unforeseen delays and will work with the carrier to resolve any issues as quickly as possible.

Contact Information

If you have any questions regarding our shipping policy, please contact us:
  • Operator: PAWSLYQQ Pet Products LLC
  • Email: support@pawslyqq.com
  • Address: 2432 Camino Park Ct Apt 5, Carmichael, California 95608
  • Phone: (916) 990-7712
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)